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Report: #1499723

Complaint Review: Oubre Medical - Austin Texas,

  • Submitted:
  • Updated:
  • Reported By: Kelly — San Angelo United States
  • Oubre Medical 6836 Bee Caves Rd Building 2, suite 101 Austin, Texas, United States

Oubre Medical Philip B. Oubre, MD is the CEO of this outfit. Has Youtube website under the name I made the mistake of paying a monthly fee to become a patient. There are multiple problems with how they do business. Austin Texas,

*Author of original report: Dr. Oubre offers to refund $350 in exchange for taking down bad reports.

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        There is nothing terribly wrong with watching one or more videos from Dr. Philip Oubre. Some of the medical information can be very helpful. Becoming a patient for either Dr. Oubre or his nurse practitioner, Mimi Uong, is a completely different matter. This outfit wants you to pay a monthly membership fee. They require a $1000 monthly fee if you wish to become a patient of Dr. Oubre. They require a $350 monthly fee to become a patient of Mimi Uong. There is no way I could afford the $1000 fee but I thought that the $350/month very short term would not break the bank.

        I drove 200 miles from home for the first appointment with Mimi. Had I been looking for a conventional doctor I would not have traveled so far. I was looking for something you don't get from the average, run-of-the-mill physicians.  After spending about 1 1/2 hours discussing medical issues with Mimi, I was taken for a blood draw and a urine sample. They really drew a huge amount of blood, probably more than 10 vials worth.

       Big-time problems developed in connection with the lab tests. It turns out that the vials of blood and the urine sample were shipped to Cleveland Heart Lab. Only 4 days after the blood draw, the office of Dr. Philip Oubre was informed that the lab was aborting all of the requested lab tests because of sample contamination. They failed to inform me of this fact until 7 days after they learned about the problem from Cleveland Heart Lab. I also discovered that the office of Dr. Philip Oubre had reported incorrect information to Cleveland Heart Lab. They lied about the date when the samples were taken. They also reported that I was not fasting. I had specifically told Mimi before the samples were taken that I had been on a full fast so it would not be an issue on lab tests that require fasting. As you can expect, I did not take kindly to the news that the many vials of blood and the urine sample were all for nothing and I would have to redo everything with all that lost time.

       There are other problems besides this. Like health food stores and vitamin shops, they sell a variety of supplements at their office. They typically charge more than double what you pay at these stores for the same stuff.

      Their patient portals on the internet are not user friendly. You can use the patient portal to send messages, but they threaten you with additional charges to reply to the messages you send that way. The patient portals have many programming bugs which make it difficult to fill out forms on the portal that they want you to fill out.

       

This report was posted on Ripoff Report on 09/10/2020 04:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/oubre-medical/austin-texas-philip-b-md-ceo-1499723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Dr. Oubre offers to refund $350 in exchange for taking down bad reports.

AUTHOR: Kelly - (United States)

POSTED: Tuesday, September 15, 2020

      I'm OK with that but I don't know if Ripoff Reports can actually do that. Obviously Dr. Oubre fears loss of future patients and income resulting from people seeing the reviews.

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