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Report: #1503657

Complaint Review: Palazzo Lakeside Hotel - Kissimmee Florida

  • Submitted:
  • Updated:
  • Reported By: Bruce — Hollywood Florida United States
  • Palazzo Lakeside Hotel 4944 W. Irlo Bronson Hwy, Kissimmee, Florida United States

Palazzo Lakeside Hotel magic moment lakeside Hotel refuse to refund when it clearly say YES on the reservation Kissimmee Florida

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I did book this disgusting hotel https://palazzolakesidehotel.com/

So we decide to not stay there for the 3 nights we did book for many reason: 

1) Hotel was SUPER dirty ( photos attached ) they change us rooms 3 times, but it was worst and worst

2) I did book and pay a lakeview room ( photo attached ) I was looking the parking lot and managment REFUSE to give me the room I did book for, even if the hotel was 90% empty, saying that what the website say is not there probleme

3) They charge me for resort fees and tax even if I didn't stay. This is ILLEGAL

4) Manager Pablo was super rude, no professional and didn't care about anything.

Worst experience EVER!

This report was posted on Ripoff Report on 01/07/2021 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/report/palazzo-lakeside-hotel/kissimmee-florida-magic-say-1503657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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