Patrick Adair Designs stole my money Wallsburg Utah

This has been the most frustrating company I can recall dealing with.  I tried to order a memorial ring (with my parents' ashes). There was a sizing question and they promised to mail me a "free" ring so I could check the sizing. I received a pendant.  When I inquired, at first they told me they couldn't promise exactly what the free gift would be.  I showed them where in writing they had promised to send a ring.  I asked for my money back and they stated that too much time had passed from the order date. I stated that they didn't start providing bad service until after that date had passed.  They continued to state that they would send the ring so I could check sizing.  This was 3.5 weeks ago. . .I have heard nothing.  In my opinion, they have stolen my money and I have no faith in them that, even if they did send a ring now, they would treat my parents' ashes with the respect they deserve.