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Report: #1498091

Complaint Review: Payfare - Toronto ON

  • Submitted:
  • Updated:
  • Reported By: Dexter Edwards — North York ON Canada
  • Payfare Toronto Carpet Factory, 67 Mowat Ave #402, Toronto, ON Toronto, ON Canada

Payfare Company not refunding clients Toronto ON

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I work for UBER and have my earnings deposited onto the Payfare MasterCard on a daily basis.

In March of this year, I made a reservation for a motel stay but cancelled it the same day.  I was advised by Payfare that the refund would take up to 45 days to appear back on my card.  It never came.

They keep on telling me that the funds were already deposited, but the weren't.  They even sent me 'proof' in the form of a statement which in their opinion proves the funds were re-deposited. At no time since the initial transaction did I ever receive the refund.  It's approaching 5 months now.

If you look at the Google reviews for this company, it appears that numerous other people are in a similar situation with Payfare.  They are all irate and haven't received their funds from the company. Nothing is being done.  They just keep repeating the same thing over and over.

Here is an example of some of the reviews for your perusal:

"I haven't been able to get in touch with customer service. I leave my number to be called back and its literally one ring then it shows missed call. I am missing money earned from my pay and I can't speak to anyone about it. Not liking this at all."

"Since December 2020 I have not received my reimbursement check from payfare. I paid for tow truck service with my own funds I contacted the office gave them my receipt and they give me the runaround for the last 4 months. Finally after many many phone calls which is difficult to get hold of they agreed to pay and it's been now 4 months with no funds being returned to me"

"There customer service is non existent and if you have any issue with your account, good luck on getting someone to assist you. My money has evaporated into thin air. I sent over 20 emails and I've spoken with 4 agents after waiting a long painful hour every time. Each time I speak to an agent I'm reassured that I'll be refunded within 24 hours, but to no avail.

I would STRONGLY recommend that you avoid doing business with this company at all cost."

"One star is too much for this people. Every week i have problem with the payment and my money is missing. Don’t trust them. Scammm!!"

"The worst costumer service ever I see in my life. For example when they owe you money they put it in pending situation for at least three months or more after that they blocked your email and don't want to answer your phone calls and text messages just because they don't want to pay you your money. I have many credit cards and have never had unsolved question and have Happy to use them but for this the so called Payfare Mastercard I have to cancel the account right away. They are just wasting your time and keep your money for them. Very bad experience and unprofessional support."

"scam!!!!!!!!!!!!!! Do not trust them. Money goes missing from your account and the customer service....well there is none. Do you not trust payfare with your hard earned money."

"I am taking payfare to small claims court in Los Angeles California. They stole money from me too and refuse to give it back. They have stolen from the wrong person. Contact me if you want to provide me with any information/evidence to provide to the judge..let's get payfare removed from the market and get back the money they owe us!!!!"

"The worst customer service I’m trying to get my money and nobody give me the right answer and nobody answering" These are just a few of the complaints received about this company.

Can you please help us?

Thank you very much,

Kindest Regards,

D. Edwards

This report was posted on Ripoff Report on 07/27/2020 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/payfare/toronto-company-refunding-1498091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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