Payless Car Rental Fuel Charge Automatically Added FL Tampa

Pay less car rental added an automatic $150 fuel surcharge onto our rental 20 minutes after we return the car which was absolutely filled with gas, and which an attendant confirmed with her computer before we completed the return.

Pay less car rental added an automatic $150 fuel surcharge onto our rental 20 minutes after we return the car which was absolutely filled with gas, and which an attendant confirmed with her computer before we completed the return.

We called the company and they requested we send a photocopy of the fuel receipt from our most recent fill up. We did so immediately and then were told that they could not find our account. We emailed a copy of our rental agreement and heard nothing back. After numerous emails and phone calls a refund suddenly appeared on our bank statement.

After numerous emails and phone calls, a refund suddenly appeared on our bank statement.

It is clear that Payless automatically adds a fuel surcharge in hopes that people will not be able to provide documentation, despite the fact that they check to make sure the car is full upon return.