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Report: #1463661

Complaint Review: Payless Car Rental - Orlando International Airport Florida

  • Submitted:
  • Updated:
  • Reported By: Marcy — Chile
  • Author Confirmed What's this?
  • Why?
  • Payless Car Rental 1 Jeff Fuqua Blvd (Term A&B, Orlando, Florida Orlando International Airport, Florida United States

Payless Car Rental viajemos.com I was charged services I did not purchase. Orlando International Airport Florida

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During my recent trip to the US in August/September 2018 I rented a car from Payless (through a vacation broker Viajemos.com) twice on August 22 and August 31, 2018. I picked the car up and returned it at Orlando International Airport.

 

Since I had had problems with car rentals before (surprise charges), I chose a package that had absolutely everything included to avoid surprise charges afterwards, including insurance and road assistance. I have the vouchers as evidence of this.

 

I had prepaid the rental but during the month of September I received three additioinal charges in my credit card, for US$ 96.18, US$ 127.65 and US$ 98.24. A small part of these charges are Ok because I did acquire a tank of gas for only one of the rentals (which couldn't have been more than US$ 30) and I rented the toll gadgets (sunpass/e-pass) in both rentals.  However, I did not purchase anything else because I had everything else I needed. 

 

When I asked the vacation broker viajala.com about the charges they explained that it was because of road assistance I had purchased; not the one I already had but another, more complete road assistance. I repeat... I was not offered or accepted this.

 

 

 

This report was posted on Ripoff Report on 10/05/2018 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/payless-car-rental/orlando-international-airport-florida-32827/payless-car-rental-viajemoscom-i-was-charged-services-i-did-not-purchase-orlando-intern-1463661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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