Payless Car Rental FLOMCO, INC. Tampa1965 N west shore Blvd.Tampa, Florida 33607 Payless Service and Scam gets worse by the day. Tampa Florida

Payless Car Rental Confirmation number 14837248

I had a contract to pick up a compact car in Tampa for approx 2 days beginning March 19th, 2015.

Payless is an off airport site that provides a shuttle service from the airport to their office. The wait for the shuttle was at least 25 minutes and as we waited we watched other rental companys pass by several times.

Our rental agreement provided through "SmartFares" was for 25.02 per day + taxes and fees, and was estimated total of $71.00 for a two day rental. Once we finally reached the Payless rental office they had about 10 or 11 clients waiting in line and only ONE attendant. Finally, two additional attendants arrived and about one hour later it was our turn.

While waiting we observed them rent out several cars the size and style we were contracted to rent. The attendant advised that they did not have the car we were contracted for and "we" would need to upgrade at our additional expense. I had heard of companies upgrading at their expense, but insistant that I the consumer pay for their inventory oversite. So the bottom line was supposed to be an estimated maximum of $97.00. The contract form calls for a 5:pm return.

Imagine how shocked I was to learn I owed them $145.49 since I returned the car at 3:07pm instead of the 5pm later time. I am now advised that since I picked up the car @ 11:37am and didn't return it until 3:07 I was being billed for an additional 24 hours. However even those numbers do not compute in my book.

We felt Payless had us over a barrell on both ends of this transaction. Being off site one can't just walk over to another desk and checkout the competition. So, we felt no option to accept the upgrade as they were not certain when the car we ordered would be avaiable. On the return side we had a departing plane to catch and it appeared that we were not going to obatin restitution anyway as it is "just tuff" and this is the way it is.

I fully intend to advertise my shoddy treatement and the PAYLESS financial scam to everyone I possibly can unless restitution is made immediatley to my account. Customer Invoice TPA-147863

Dave