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Ripoff Report | AM Payment AKA Pivotal Paym Review - , Internet
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Report: #963827

Complaint Review: AM Payment AKA Pivotal Payments - Internet

  • Submitted:
  • Updated:
  • Reported By: Lisa Business Onwer — Tyler Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • AM Payment AKA Pivotal Payments Plano TX Internet United States of America

AM Payment AKA Pivotal Payments Pivotal Merchant payment also knows as AM Payments and Ryan Mitchell they are a scam. Internet 

*UPDATE Employee: To Mrs.Lisa

*UPDATE Employee: Pivotal Payments to identify issue and make things right

*Consumer Comment: Pivotal Payments Suck

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IF YOU GET A CALL FROM PIVITOL PAYMENTS OR AM PAYMENTS THEY ARE A SCAM... They tell you that they give you wholesale rates on merchant processing , they even send their website for you to check it out and yes it says WHOLESALE and then they said they wil take care of the last processor and al llies.. They are a scam. I spent time away from my job to talk to lady called Ryan Mitchell, she asked me to send my previous statement so she woudl do a rate adjustment..

Told me no contract, they only charge wholesale rates but I thnk what she meant was that they charge the entire sale and keep it.. I ended up paying 10% and when I called for them to explain why my bill was 200.00 higher than my previous prosessor they told me I had higher volume, I pulled up a statement from my previous processor thathad the same volume, 2 sales less and AM payments is 8% higher,

when I called asking for Ryan Mitchell to go over reasons why what she told me and what I am being charged is not the same, they put me on hold for 5 minutes.. I had to hang up.. I called the next day and again they put me on hold, I actually gave my son the phone and told him to yell at me when they got on the line.. 45 mintes later we were still on hold.. I called from my second phone and asked for a manager, not mentioning who I was and who answered the phone "This I Ryan Mitchell" and I said "Ryan Im waiting for your answer on my business line, can you please answer  cos I've been on hold for 50 minutes now" She hung up.. I asked my husband to call and ask for a manager, we got someone else on the phone and they pretty much told me that I can't get out of the contract and if I want to get out I have to pay "Liquidated damages".

how much they would have made on my account for the period of conrtact which by the way before I singned teh paperwork and read it thoroughly I asked if there was a contract and for how long and they said "oh no contract its on a month to month bases" again all my calls are recorded so I asked that "manager" "so how much is your Liquidated Damages goint o cost me " and she said "oh around $6000.00".. I hung up the phone and I am livid.. IF PIVITOL OR AM PAYMENTS CALL YOU PLEASE HANG UP AND DO NOT TAKE THEIR CALLS.. I called my processor I had prior to Pivitol and I took all the legal means I have to leave AM Processing and return to my old processor. When I explained what had happened, they told me that they will gladdly took my business back....

Doin some research I found out that the reason why Pivotal changed the name to AM Paymets is because Pivotal Payments has 3 calls lawsuits and they are an outsource business..

BTW I called Cosnumer Protection Act as well as the attorney and they will go after them for many reasons but also fro FALSE ADVERTISING.. They are NOT a wholesale processor they are a 4th party processor who loves to lie, get you to sign, forge some signatures and then screw you up..

This report was posted on Ripoff Report on 11/02/2012 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/payment-pivotal-payments-341/internet-s-merchant-knows-sc-963827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

To Mrs.Lisa

AUTHOR: ryan mitchell - (United States of America)

POSTED: Tuesday, November 13, 2012

First off ma'am--i have no idea who you are but you have my direct line number if you've talked to me--i've never talked to you before---i've never told anyone that they would be on a month to month anything. i am NOT a rude person that hangs up in clients face. I tell anyone that signs up with us that that you can contact me at anytime--why in the world would we put our business in jeporady over your business??

I don't even use words like "re-adjust"--if ive actually talked to you then i explained to you how processing works. If you sent in your processing statement to be analyzed then that means you felt like YOU were being over-charged. I think that this post is fake and if you've actually talked to me then you have no problem calling me back. I'm here for you to talk to.Just so you know--there are no such things as 4th party processing companies--thank you

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#2 UPDATE Employee

Pivotal Payments to identify issue and make things right

AUTHOR: Pivotal Payments - (Canada)

POSTED: Thursday, November 08, 2012

We at Pivotal Payments would like to get in touch with you directly to get a better understanding of how we can help. As a leader in the merchant services industry, we are dedicated to providing the highest level of client care to all our merchants across North America. 

AM Payments is an Independent Sales Organization (ISO), registered with Visa and MasterCard to sell merchant services. The organization has its own team of sales professionals that simply board merchants on Pivotals processing platform.

It appears based on your online posting you were signed by AM Payments, but unfortunately there may have been a miscommunication along the way and you were not provided with a level of service you deem acceptable.

We will be contacting AM Payments on your behalf to sort out this matter and take the necessary steps to assure it doesn't happen again. Pivotal Payments prides itself in affiliating with responsible and caring sales partners and we would like to take this opportunity to resolve this issue and make things right.

To get in touch with us directly, please contact our Partner Services department at 1 866 974-8682 or email partnerservices@pivotalpayments.com.

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#1 Consumer Comment

Pivotal Payments Suck

AUTHOR: Pivotal Payments Suck - (United States of America)

POSTED: Monday, November 05, 2012

Pivotal Payments has done a similar thing to me and many others.  We have designed a forum with the intent of shutting down this fraudulent company and ensuring that others are not taken.  We would love for you to share your story at Pivotal Payments Suck.com

We also have compiled a list of contact information for their employees so that you can actually speak to someone there.  I hope we can bring these guys down together.  

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