Complaint Review: PEAK SIX POWER AND GAS, LLC - Austin Texas
PEAK SIX POWER AND GAS, LLC Sells with made-up numbers for prices per therm, promises to raise allowance & NONE OF IT WAS TRUE. Austin Texas
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Salesmen came to my door wanting to know if I got the new "update" to my gas service. I was suspicious but listened to what they had to say. I warned him that i had been had by one of these companies in the past and that I just expect them to tell me to the truth. They did not.
After signing up, they even had another guy come to my door to ask me to sign AGAIN, saying that it was just a 'verification' of some kind and I refused to sign again. It didn't make sense because I already got a confirmation letter. I took notes on the sales pitch and they were completely lying.
He said that my Tier 1 therm allowance would go up from 7.82 to 55, and that my price per therm on Tier 1 usage would go down from 1.20581 to .99 per therm. Instead, on my new bill I still had the same allowance and the price per therm went up. In addition I had a seperate charge tacked on of $31.79. I called them, and she said "Didn't you read the agreement that you signed?"
I told her they went over it with me thoroughly, and that I took notes and that they just lied to me. She is sending me the document I signed (via iPad I didn't get a copy) and she said that the deal is I get a flat rate of 29.99 per month. THAT WAS NEVER MENTIONED.
I cancelled the service and got a confirmation number. Told her I wanted to file a complaint against the salesman that lied to me, but she diverted my attention to sending me the signed document that I should have read in its entirety. Complete misrepresentation and price gouging.
This report was posted on Ripoff Report on 09/30/2019 04:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/peak-six-power-gas-llc/austin-texas-sells-madeup-1485743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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