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Report: #1486586

Complaint Review: Pep Boys Bedford, TX - Bedford Texas

  • Submitted:
  • Updated:
  • Reported By: 121hwyman — Bedford TX United States
  • Author Confirmed What's this?
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  • Pep Boys Bedford, TX Harwood Drive Bedford, Texas United States

Pep Boys Bedford, TX Won't honor quote Bedford Texas

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Classic bait and switch!  Got an online quote from "Chris" to replace brake pads and rotors.  After dropping off my truck for the repairs, was called by store manager "Joe" that the quote couldn't be honored and the cost would be double.  

Contacted customer service - they pulled the chat and confirmed the quote amount.  They said made a mistake, "leaving a few services off" which drove up the cost.  The store wouldn't honor the quote - said it came from customer service, not them!  

They ALL work for pep boys, just pointing fingers at each other!  End result - I picked up my truck still needing repairs.  Never again, and I cannot stress enough the lack of integrity and accountability from this company.  Stay away!

This report was posted on Ripoff Report on 10/19/2019 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/pep-boys-bedford-tx/texas-wont-honor-quote-1486586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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