perfume.com perfume.com ( charged me for two perfumes and deliver only one perfume ) New York New York

Dears,

I hope that you are doing well.

I do not know if this message will be seen by perfume.com company that I am struggling with, or with the same Manager or the bad agent,  but I really want to end this. I do not know who is going to read what I have been through, I do not ask for something I do not deserve or something that is not one of my rights, I just want to end this miserable situation I have been through with this company (www.perfume.com)

I ordered two perfumes, Order # 39217250 , on 12/13/2020. 

I was very excited and happy because I want to give these perfumes as a holiday gift for people I care about. I got a call from SMSA Express Retail (A local company in Saudi Arabia ) who actually would deliver the perfumes to my house. I received the box from them, paid for two perfumes ( as an option to pay cash when I received my order ).

 I paid 1,789.13 SAR ( 476.89 United States Dollar )  for those two perfumes ( 238$ for each perfume ). I opened the box I received from SMSA ( the local company ) and found only one perfume! I was shocked because I prepared them as a gift. Anyway, they already ruined it. I found a sticker on the box that says it contains only one quantity. ( have evidence).

I called the local company and the Manger I talked with said we can not do anything because the box we received from perfume.com was exactly the same way you received it. The sticker says that it has only one quantity.

I opened a ticket with the company ( perfume.com ) to investigate this, I was struggling with the badest communication ever. it is easy for them to ignore you for days. For example, I follow up today and they would reply back after 9 days! just imagine this!!

After days and days of their playing around and I already provided all the evidence, they finally provided me with a one-time courtesy refund ( COD credit ). I was very happy and ready to place my order. but the problem, when I ordered and put this code in the column of discount or Coupon column, it did not work? I tried to place the order but it seems that the code is not working. The website itself wants to charge me for the whole amount!!

 I replied back to the same agent, after long days of sending and reviving, they are claiming that I used the code and canceled the order and they will not be able to provide and COD Code!! and they closed the ticket?

just imagine this! I just said to myself I do not care about your code and discount, I care about the money I paid!!! just imagine this. they close my ticket and forget about my initial and main problem that they charged me for two perfumes, and they deliver only one!! I mean who would do that? So now, they took my money and do not want to return it back!!

what do I have to do!!