PlatesHub AKA La Panzano (https://lapanzano.com/), Owner: Joseph Crapanzano Defrauded a non-profit and refuses to refund the money Rancho Santa Margarita California

PlatesHub defrauded a non-profit and refuses to refund the money!

We recently booked PlatesHub to provide food for our organization's Mentors & Mimosas event. The owner, Joseph Crapanzano, assured us that he would provide high-quality food and excellent service. However, our experience with PlatesHub was nothing short of terrible.

On the day of the event, Mr. Crapanzano did not show up in person. Instead, he sent a single staff member who arrived late and unprepared. The staff member did not wear gloves when preparing the food, and several guests complained about the lack of sanitary conditions. Additionally, the staff member did not bring plates, silverware, napkins, or serving utensils. The food that was served was not what we had ordered. Instead of the delicious menu that we had selected, Mr. Crapanzano provided a "grazing table" which was basically a gigantic charcuterie tray.

When the board president contacted Mr. Crapanzano to complain, he was unapologetic and refused to take responsibility for his company's failure to deliver on its promises. He blamed the staff member and refused to send a refund. We am very disappointed with PlatesHub and would not recommend them to anyone.

Here are some of the specific problems we experienced with Plates Hub:

• Mr. Crapanzano did not show up in person for the event, despite communicating that he would be there.
• Mr. Crapanzano sent inadequate staffing for the event.
• The staff member who was sent did not wear gloves when preparing the food.
• The staff member did not bring plates, silverware, napkins, or serving utensils.
• The food that was served was not what I had ordered.
• Mr. Crapanzano was unapologetic and refused to take responsibility for his company's failure to deliver on its promises.
• Mr. Crapanzano lies repeatedly and refuses to refund the money back - his actions are that of a dishonest charletan and not of a business man

We would not recommend Plates Hub to anyone as he clearly has no conpunction about defrauding a non-profit organization.