Report: #1488990

Complaint Review: Platinum Herbal Wellness LLC - Chandler AZ

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  • Reported By: Natalya — Shaker Heights Ohio United States
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  • Platinum Herbal Wellness LLC PO Box 11666 Chandler, AZ United States

Platinum Herbal Wellness LLC EQUINOX, Sean Pratt thegen-brains.net genbrains.net Platinum-Support.com Online Nutri Store 1-888-220-6604 GENBRAIN, Advanced Brain Formula GenBrain charged me $198.00 for 5 (five) bottles of supplements I didn't order Chandler AZ

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On December 2, 2019, I came across an online advertising for focus, memory, and energy dietary supplement GENBRAIN, Advanced Brain Formula, buy 2 get 1 free deal for $33.33/each bottle with 60 capsules. I ordered them from “thegen-brains.net”, but received an email confirmation from “sales@platinum-support.com” stating that the charges on my credit card statement will appear as  “Online Nutri Store 1-888-220-6604”...

On December 6, 2019, I received a package from EQUINOX, Sean Pratt, PO Box 1079, Pleasant Grove, UT 84062 with five bottles instead of three. The product label design was different from what I saw online, no GENBRAIN logo either. I checked my bank account and noticed that I was charged $198.00 by “Online Nutri Store 1-888-220-6604”.

The product label has an address for “Platinum Herbal Wellness LLC” with the phone number and their website www.Platinum-Support.com. I contacted the customer service online via live chat, twice. I am willing to return their fake product for a full refund. They keep telling me they will send me instructions on how to return it, but nothing happens. They also said that their records indicate that my account was refunded for $50 and then for $74. It was not. It is a total scam.

Please help! 

Thank you!!

This report was posted on Ripoff Report on 12/12/2019 06:17 PM and is a permanent record located here: https://www.ripoffreport.com/report/platinum-herbal-wellness-llc/chandler-az-equinox-sean-1488990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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