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Report: #1520949

Complaint Review: POGO-EA-SPORTS - Redwood City California

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  • Reported By: Jerry — Phoenix United States
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  • POGO-EA-SPORTS Redwood City, California United States


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On or about July 5th I was playing POPPIT BINGO with my Club POGO name BearsaWild" . I have been a Paying Club POGO member for more than 20 years. I tried to purchase some Cactus Cash using GEMS that I paid real money for.

I got the message from POGO that my "Transaction Failed, Please Try Again Later". I waited for about 20 minutes and tried again, I got the same exact message "Transaction Failed, Please Try Again Later". I tried a third time and once again I got the same exact message "Transaction Failed, Please Try Again Later"?

I went and played a different game and came back 20-30 minutes later. I was stunned to find that POGO put all three of my Failed Transactions through at the same time? POGO did pay me all 3 of the Cactus Cash purchases. I explained to them that if I wanted that much Cactus Cash I would have made ONE large purchase which would have given me a lot more Cactus Cash and cost me a lot less GEMS!

My issue with POGO is simple, I NEVER gave them permission to put all three FAILED TRANSACTIONS through!. After literally dozens of e-mails and online chats I finally had one of their Customer Experience agents resolve my issue.

Their agent Akash on July 20th at 4:59pm told me that POGO was going to refund me 242 Gems. He guaranteed me that my refund would be issued the next morning, I have a copy of my Chat with Akash and will be happy to provide it.

The next morning POGO told me that they were NOT going to honor their promise? I have literally begged POGO to explain why they feel it is OK to put 3 failed transactions through? I also asked them why it is OK for their customer service agents to lie to customers? After reading through the hundreds of complaints filed against POGO at the BBB, I now understand that ripping off customers and lying to them is quite common.

It's funny, I have been playing a lot more POGO this year because I went through 3 major heart surgeries in one month. In just the last 4 months I spent $430.00 in pogo (mostly for gems), and it would not cost POGO a penny to keep their promise.

I am a bit old fashioned, if I give my word I actually honor my promise!. POGO, I now give you my word... POGO you will not see another penny from me ever! I refuse to give my money to any company that steals and lies to its customers! 

This report was posted on Ripoff Report on 09/03/2022 02:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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