Report: #1476854

Complaint Review: Poozy - Eagan MN

  • Submitted:
  • Updated:
  • Reported By: Michael — Phoenix AZ United States
  • Poozy 2955 Lone Oak Cir Eagan, MN United States

Poozy Lyons Trading Co They will not issue a refund Eagan MN

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I placed a order for 2 sets of the boxers and I received the 2 orders separately. I didn't care for the material and noticed the wrong size was ordered. I reached out to their customer service and they warned me via email they can not accept returns of opened items. I responded and stated I did not open the actual products.

The customer service person was very helpful and issued a refund minus shipping. When I finally received the second shipment it took me 4 attempts until someone responded to me for a shipping label. Now they are saying I opened the product and they have decided not to refund the money but issue a store credit instead, I stated no. Why would I open a package when I already know the contents and wanting to return. This makes no sense.

This report was posted on Ripoff Report on 04/10/2019 11:55 AM and is a permanent record located here: https://www.ripoffreport.com/report/poozy/eagan-mn-lyons-trading-issue-1476854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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