Popeyes Lousiana Chicken **WARNING** What Popeye's did to my family on Thanksgiving 2024 Dallas Texas

Due to a medical condition this year I thought we'd order their Cajun Turkey online for pickup.   The website ordering process seemed to not work; it took four attempts on two different credit cards before I got an"Order Received" message.  I was then prompted to choose a Pickup window 1)  Week of Nov. 11 or 2) Week of Nov. 18.  I picked #2.   I never received an email confirmation, but thought all was good.  

  Week #2 came and no contact from Popeyes whatsoever so on Wed. Nov 20 I called the store  (Preston Rd store in Dallas, TX)  to see if it was ready. It took 6 phone calls throughout the day before someone answered.  The man said there were no more turkeys.  When I explained that I had already paid for it on the website, He  "I don't know why they do it like that, they are first-come first-serve", so not only did Popeyes ruin my family's Thanksgiving meal plans, but they ran $240 on my credit card (all of which posted to my accounts) and then SOLD MY TURKEY (that I had already paid for) TO SOMEONE ELSE!      I had to dispute all four charges with my bank.   I used their online feedback form to request to speak to an Area Manager or Supervisor about the incident. A few days later I received a 4 a.m. reply from "Shelby".  (note:  possible offshore customer service) asking what it was about.  I explained the incident and repeated that I wanted to speak with someone local in management.    The next a.m. another early a.m. reply from "Shelby" explaining to me about how "Pending Charges" work.  No apology was offered.  "Shelby" clearly didn't even read where I said they posted to my account and I had to dispute them, and honestly completely missed the point of my complaint.    I never did get to speak with a Manager.   **Beware** ordering food on-line at Popeyes.

Notice: These statements are true and correct to the best of my belief and understanding and I have screenshots and evidence of all of the above.