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Report: #1509358

Complaint Review: Porsche Cars North America - Atlanta GA

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  • Reported By: Irina — Brooklyn United States
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  • Porsche Cars North America One Porsche Drive Atlanta, GA United States

Porsche Cars North America They refused to fix the car under the warranty. Refuse to produce even the written explanation why. Atlanta GA

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The car was leased from the Leasing Company Gand Prix in 2018. I paid for the 3 year lease and at the end of the leasing term , I  bougt  the car knowing that the warranty for the car was still in place . It was confirmed by The Porsche Financial when they prepared the documentation for the car . The troubles started immediately after the purchase.

For more than two months I was not able to get the Certificate of the ownership. Porsch Leasing LTD claimed  that they sent it to me , it was lost and I had to pay additional $35 to get  the dupplicate. I tried to argue that it was not my fault. 

Finally, I paid the fee, had been waited another two months and received the certificate on June 15th, 2021.

My car was absolutely fine  and during the lease time it underwent 2 maintenance check-ups  in 2019 and 2020  that included the oil change, drains clean up , and so on . I  complied with all the requirements the Leasing Company passed on us. 

I brought the car to Porsche dealership 3 month ago forr check up and some troubles with drains. The service center manager Tom Leszczak


Certified Brand Ambassador

Service Advisor

Porsche Monmouth

280 State Highway 36

West Long Branch, NJ 07764


started to work with Porsche . He decided that the drains had never been cleaned  and because of that he offered me to pay $2600.00 for the emplifier replacement. I sent him the receips of the service . The answer was, no. According to him and to Porsch , I did not have a right to do maintenance at the centers not authorized by Porsche. I called to the Grand Prix,  my leasing company. According to them they have never heard about this requirement and confirmed that they never informed the customers , including myself, about this restriction.

I called Porsche Custoer Service ( Case # 5634418, name of the  associate Jevon). After almost of 3 weeks of waiting, she called me and informed that the conditions of the warranty are published on the Porsch web site. Since I broke the condition to have the maintenance at the servise not authorized by Porsche, they voided the warranty, and can not help me.

I asked to send me the email explaing all the reasons in writing, the answer was they do not sent out bounded  emails.

I am 62 years old woman, Professor of Mathematics. The whole my life I followed the rules..... . Please help me . It is a ripp of of the senior sitizen



This report was posted on Ripoff Report on 06/24/2021 12:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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