Report: #1511977

Complaint Review: Porsche North America & Porsche of Chantilly VA (Penske Auto) - Chantilly VA

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  • Reported By: JC — West Chester PA United States
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  • Porsche North America & Porsche of Chantilly VA (Penske Auto) Chantilly, VA United States

Porsche North America & Porsche of Chantilly VA (Penske Auto) Porsche North America Penske Automotive - Porsche Chantilly Porsche North America and Dealers commit fraud and continue to defraud customers on Hybrid sales Chantilly VA

*Consumer Comment: Porsche’s downfall started years ago...

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With the recent increase in auto demand after COVID - but also coupled with the nationwide chip shortage, Porsche made a very poor decision to manufacture more cars than they had chips for in 2021 - which they have taken out on the Porsche e-hybrid line - and specifically the Cayenne e-hybrid.

More to come on this, but essentially, as Porsche realized they didnt have enough chips to support the adjustable steering feature of many of their cars, and also the charing features of their e-hybrids, they decided to stop shipping the steering chips in most of their cars - with the Cayenne Hybrid first (and selling them with a factory recall), but then went further and continued to produce them,  To make matters 1000% worse, they did the same with all of their plug in cars for which they are selling with another recall - a Missing Charger - with different stories coming from the dealers (sales / mgt), service, parts and Porsche North America.

When you ask a dealer about it, they defer to Porsche NA - and indicate they will stay in close contact with you on the follow up (which was said to be within a couple months).  If you ask Porsche of NA, they tell you to follow up with the dealers - who are completely unaccoutable for it.  More than 2 months after my e-hybrid purchase, I can still get no answers or accountability (or expected dates) from anyone.  If this was purely chip driven - then possibly understandable, but Porsche is continueing to manufacture and sell their electric cars but only including the chargers for their new Taycan line. They are now making 2022 models of both vehicles, but still not making good on their 2021 recalls.

This is not only false advertising by indicating that these chargers would be available soon after purchase, but also fraud with respect to car mileage (which gets 3-5 MPG less than the S model which costs 25K less base and has equal features).  

Your would think that car companies would have learned their lesson on this topic with the costly Volkeswagon lawsuit, but apparently Porsche needs one of their own.  If anyone else has experienced the same would love to hear about it.

Tires of manufacturers taking advantage of the situation at the consumer expense.  This is first really expensive car I have ever bought and cant be more disappointed.

This report was posted on Ripoff Report on 09/16/2021 06:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/porsche-north-america-va-auto/motive-dealers-commit-fraud-1511977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Porsche’s downfall started years ago...

AUTHOR: Karl - (United States)

POSTED: Friday, September 17, 2021

when they decided to compete with other manufacturers by going after sales ‘volume’. Porsche is now part of Volkswagen, which is a publicly held company. Publicly held companies are mainly interested in profits, not quality. Feel free to go to Bing and type in: Diesel Dupe, and read about the Volkswagen scandal that happened not too long ago.

It’s sad that Porsche is now part of VW and has become a typical company listed on the stock exchange that is mainly in business to generate profits, and neglecting the high degree of quality it once had prior to 1999 when air-cooled 911’s were made.

I believe that exposing your Ripoff Report on the worldwide web was a very good idea. A Harvard Business Professor told his class of executives in late 2004 that exposure is a corporation’s worst fear.

Anyone can type in 269041 at this site and go to the comment entitled “Blame it on a Lawyer” at Ripoff Report #269041 and read more of what the good Professor said.

Good luck to you, and please make sure to spread your Ripoff Report all over the worldwide web at sites like Twitter and Facebook every day!

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