Complaint Review: Premium Total Health -
Premium Total Health CBD for Total Health premiumisolate.com I answered an ad on Facebook for a sample of their CBD oil, just pay shipping. They later charged my card for 95.21
*Author of original report: Got my money back!
I saw an ad on Facebook for a free sample of CBD oil if I just paid the shipping and handling. The check out page for the item had a web address of premioumisolate.com I received the product which is nasty, very oily and a strong mint flavor.
They charged my debit card for the shipping cost and it arrived in a small box with nothing else in the box, no paperwork, nothing showing a receipt for the charge to my card, no order forms for further product if I wanted more. That should have been my first red flag.
Today I got a charge on my debit card for $95.21. I called my bank and then immediately called the number listed on my checking account beside the description of the charge, 1-888-340-2258. This is not the phone number listed on their website, they have two other numbers listed on that site. Those numbers are 301-526-9999 and 301-742-9000
The woman on the other end tried to say that the bottle I got in the mail was a "trial" and that it stated that there would be further charges on my card if I kept the "trial" beyond 14 days. I read over that web page fully and completely, there was never a mention of a trial or any further charges to my account anywhere on that web page or on any of the pages when I check out to pay for the shipping for this sample.
I asked what the name of the company was since premiumisolate.com didn't take me to a website just back to the checkout page for the product. She told me the name of the company was Premium Total Health. A search leads to the page CBD for Total Health https://www.cbdfortotalhealth.com/contact/
Also I asked her for the physical location of the company and it's address but she said she could not provide me with that. What kind of legitimate company can not provide you with their physical location and address?
The woman on the other end of the conversation cancelled my account but only offered 33% of my money back. I let them know that this was not acceptable. After a lot of arguing back and forth I asked for a supervisor, I was informed that a manager was not available but she could give me 66% of my money back. I kept her on the phone and let her know I wanted a 100% back. Eventually after I kept insisting on her finding a supervisor she agreed to send me 100% of my $95.21 back and I got a confirmation email saying as much.
The email stated I would have my money credited back in 3 to 5 days. We shall see. I can't afford to lose that much money and I am prepared to keep fighting with them until I get a full refund.
This report was posted on Ripoff Report on 05/28/2020 06:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/premium-total-health/cbd-isolatedotcom-i-answered-1495725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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