Prenovost, Normandin, Dawe & Rocha Escalated a small issue into a Full-Scale PR Disaster for Gain FCU Bank Santa Ana California

Instead of helping their client (Gain Federal Credit Union) resolve a basic dispute over a $180 unauthorized insurance charge, Prenovost, Normandin, Dawe & Rocha chose to pour gasoline on a small fire.

Despite clear documentation, fair warnings, and a chance to resolve things quietly, this firm responded with robotic, dismissive legal letters — no solutions, no willingness to listen, just templated intimidation tactics.

What happened next? Their refusal to de-escalate triggered public exposure, regulatory filings, and a planned strike against Gain FCU, all of which could have been avoided. This firm didn’t protect their client — they provoked a storm.

If you’re a company thinking about hiring Normandin & Rocha, know this:
They don’t solve problems — they escalate them to bigger ones.
They don’t minimize risk — they invite reputation damage.
And when they represent you, expect consumer backlash and legal scrutiny.

This law firm isn’t a shield — it’s a megaphone for conflict.