Privaterecords.net Failed to answer the phone so I could cancel my service during business hours

I signed up for a trial of 2 days with the potential to use for my business.  After researching a few names that I knew were registered felony criminals and their records coming back clean, I decided to cancel.  I called that same afternoon and there was no answer.  I did miss a call back after returning to meetings for the remainder of the day. 

The only option they give is to call and I see why....they don't answer their phone until AFTER your trial period is up.  I spoke to someone on the 3rd and they cancelled.  Later I noticed the charge on my account and immediately called in to speak to someone.  Of course, their customer service is lacking as they barely speak enough English and they refuse to even consider the fact that I finally reached someone a day late and issue a refund.  I will be contacting my bank to issue a dispute.  

STAY AWAY FROM THEIR SERVICE