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Report: #1531563

Complaint Review: PSI Exams - Illinois

  • Submitted:
  • Updated:
  • Reported By: Megan — United States
  • Author Confirmed What's this?
  • Why?
  • PSI Exams Illinois United States

PSI Exams Scammed me to collect exam fees twice Illinois

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I went online 2 hours prior to my certification exam and followed all of their instructions to ensure my computer and software were compatible. Then 30 mins prior to my exam time I launched my test. A proctor eventually came on and wanted me to hold up my id for 5 mins then wanted a 360 degree scan of my work environment. I informed them at that time I was using an iMac, not a webcam or iPad or laptop and it would be impossible for me to scan everything. I asked multiple time to exit me from the test so I could login to a compatible device and they continued to waste my time. They did not allow me to exit until I had 5 mins left. I tried to login on my laptop and was then locked out. Customer service said I have to wait 24hours to reschedule and then pay the entire fee ($150) to take the test since I "missed my scheduled time". Even though they have evidence I was there at my scheduled time, it doesn't matter. The moment I told the proctor I was using a stationary computer they should have allowed me to login to a more compatible device with a mobile camera. I feel like they wasted my time on purpose to get an additional fee.

This report was posted on Ripoff Report on 03/10/2024 11:46 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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