Complaint Review: Pulse Power - The Woodlands Texas
- Pulse Power 10200 Grogans Mill, Suite 150, The Woodlands, TX The Woodlands, Texas United States
- Phone: 833-785-7797
- Web: https://pulsepower.esgglobal.net/cu...
- Category: electric utilities
Pulse Power Increasing electric bills The Woodlands Texas
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I signed up with Pulse Power in 2020 and agreed to AutoPay so I could get a $1.00 discount on my monthly statement each month. My rate was 10.2 cents per kWh plus $3.95 per month for 12 months, fixed rate.
I renewed my contract again in July, 2022 as I could not find an affordable rate researching other companies, either was Pulse Power. What I didn't like about renewing with them, is that I was not treated like a new customer.
There was no discount for autopay. This time the rate was higher for 12 months than for a 3 year contract. I live in an apartment and it is more practical to renew every 12 months as I don't know if I will be moving next year.
I am now charged 18.6 cents per kWh plus $3.95 base charge per billing cycle. What I don't understand is why in July and August I am being charged a higher bill, July was $111.83 for 579 kWh, and August is $119.47 for 620 kWh.
I have called customer service to help me understand why such a high bill. I use my dish washer now only 1 or 2 times a week. My thermostat is kept at 78 degrees, sometimes 79. I feel I am pretty consistent about the thermostat. And I don't have a washer or dryer.
The representative only could tell me it is the rate I am now being charged. There is no help. I asked him what if I could not pay my bill. He said the electricity would be shut off. I have never before dealt with retail electric companies. It is a nightmare to find one that has good customer service, and rates, and discounts when you are trying to save.
This report was posted on Ripoff Report on 08/23/2022 09:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/pulse-power/woodlands-texas-increasing-1520712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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