Complaint Review: PuraVida Club / Sunset Resorts / Hacienda Tres Rios - Riviera Maya
PuraVida Club / Sunset Resorts / Hacienda Tres Rios SCAM/RIP-OFF on VACATION PACKAGE - Puravida / Sunset Resort Riviera Maya
*General Comment: And, once again....
During our vacation in July 2018, we were subjected to a high pressure sales pitch by PuraVida Club Lifestyle at Hacienda Tres Rios. It was a vacation package which promised us vacation weeks on their properties and access to a discount platform and amounted to $6,495. We have attempted to cancel it few days after finding out about the administration fees but they keep on pushing and advised that they will not refund the deposit of $2,450 that has since charged our card. We proceeded reluctantly and encountered very stressful conversation with their representatives. We requested cancellation due to the following grounds:
- Poor customer service and lack of response to queries leading to mental and emotional stress of customer.
- Non-disclosure of relevant material facts such as “activation fees” of $150 every time you use the benefit week.
- Online platform and access was provided to date.
Nobody calls us back, the replies were rude and it is clearly a SCAM!!!!!! Please DO NOT, i repeat, DO NOT ruin your vacation and be fooled by these foolss. Our hard-earned money is gone, we are medically challenged family but they dont care about that. So please, i am warning you to stay away from these crooks at HAcienda Tres Trios and Pura Vida!!!!
This report was posted on Ripoff Report on 06/21/2019 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/report/puravida-club-sunset-resorts/riviera-maya-scamripoff-1480829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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