Report: #1476846

Complaint Review: Pure Maintenance of Colorado, LLC - Denver CO

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  • Reported By: Dalal — Denver Colorado United States
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  • Pure Maintenance of Colorado, LLC Denver, CO United States

Pure Maintenance of Colorado, LLC They refuse to provide me test results AND underestimated the problem Denver CO

*REBUTTAL Owner of company: We're sorry you're dissatisfied. We're sorry your experience was negative.

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Pure Maintenance was chosen by my Landlord for Mold testing and Remediation of black and white mold.

1) Jarrett was completely unprofessional from day 1, saying one thing to the landlord and another to me. The worst was on the day he told me that Pure Maintenance was recommending the house be demolished due to excessive mold (meaning I could not return to my home) whining that it was his birthday and he was running late for his birthday dinner because the project was taking longer than expected. He was completely out of touch with the reality of the situation and the amount of work it would take to remediate the mold, this was HIS fault for underestimating the problem not mine.

2) He did not completely fill out the forms or take all of the info I provided to him (I have myself on video listing the symptoms I was experiencing headaches, sore throat, sinus issues) he only listed respiratory problems on the form. He failed to document that there was any testing done on the form he provided me. However, I have text messages from him acknowledging that there were test results and what day they came in. He also found mold in the bathroom, that was not listed on the form either.

3) He refused to provide me with the mold test results that were taken in MY home. - He is helping the landlord cover up the fact that I was left to live in a house saturated with mold for weeks.

4) On the first day of remediation he then went behind the landlords back to take mold tests in the kitchen (which he stated was best for me because that is where the mold was) again, playing both sides. When he took the initial test (to appease the landlord) he took it near the living room which was further from the mold.

5) Because he had to leave the job half done (again, due to his lack of ability to assess the problem) he left my door unlocked with all of my belongings in my home.

6) Ryan, the owner was much more professional and honest but has blatantly ignored my request for the results.

This report was posted on Ripoff Report on 04/10/2019 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/pure-maintenance-colorado-llc/denver-refuse-provide-test-1476846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

We're sorry you're dissatisfied. We're sorry your experience was negative.

AUTHOR: Ryan - (United States)

POSTED: Tuesday, November 26, 2019

Unfortunately this individual was neither the owner of the property, nor a decision maker in any part of the process. From the beginning they seemed out to get both our company and their landlord. It is clear that something about our process upset this tenant, including the fact that the project did end up taking nearly two days longer than initially projected. This occured when, after opening up the flooring and cabinets that the tenant in question insisted be removed, we discovered more and deeper propblems than were recognizable at the surface. For the safety of the tenant and the home, we had to finish the project to completion before allowing them to reenter the premises.

We did everything we could within the scope of our professional capacity and responsibility to ensure communication happened as well as the safety of the tenant and her belongings. Unfortunately with some individuals, that simply isn't enough, nor will it ever be.

I would recommend that anyone who comes in contact with this individual think twice about doing business where she is involved in any way, shape or form.

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