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Ripoff Report | Remitly Review - Remitly send money home remitlycom
Report: #1489849

Complaint Review: Remitly -

  • Submitted:
  • Updated:
  • Reported By: John — Miami United States
  • Author Not Confirmed What's this?
  • Why?

Remitly Remitly Send Money home Remitly.com Remitly is the worst company in existence

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Remitly is truly the worst money transfer service I have ever used. But it’s not okay that.. it’s the worst service company I’ve ever interacted with. They are beyond the worst. This third rate joke of a company has no place in the financial services industry. I use TransferWise primarily and WesternUnion or MoneyGram once in a while in a pinch. I found out about Remitly and gave them a try and I cannot believe what I have just went through. The amount of time wasted. The incompetence. 

I understand the need for outsourcing to India and the Philippines to pay people $100 a month to answer your calls. But do you have to hire the shoddiest most incompetent phone slaves in existence. Their call centers are a joke. 

I sent a total of 5 transfers. The first two I spent over an hour on hold before being asked 20 questions and then the Filipina telling me she was approving my transaction like she was doing me a FAVOR!! 

Then after verifying my Identity and saying in an email that they “apologize for the time” it takes for the verification process and it’s a “one time” process. And they won’t need to do it again. FALSE! I had to go through their verification questions and sending my bank statements every single time!

Then I sent $500 instead of $200 and they asked again for my bank account which I sent. Then without a word they cancelled my account and refunded the money and the Indian guy on the line laughed and said I can’t use their service anymore?!?!? 

Stay far away!!! They are a joke! Not even remotely worth the time and pain to save a couple bucks!

This report was posted on Ripoff Report on 01/02/2020 12:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/remitly/send-money-home-dotcom-worst-1489849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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