Complaint Review: Reservation Desk, reservationdesk.com - South Jordan Utah
Reservation Desk, reservationdesk.com Getaroom.com I was ripped off by Reservation. Desk/Get a Room South Jordan Utah
*Consumer Comment: Have You Learned Anything From This?
We made a reservation by phone through Reservation Desk to stay at Embassy Suites by Hilton, for 2 bedrooms ensuite with kitchenette. My wife, myself and 3 kids, 2 of them are teenagers, to our surprise, they put us in a one bedroom suite with no kitchen. The Hotel apologized and told us they were fully booked. We were promised a refund for the inconveniences and that we wouldn't be charged at all. We looked for another hotel right away and checked out immediately.
We've been trying to get a refund back since September 1st, we are being pushed all over different websites before we finally found out we accidentally booked through a 3rd party instead of booking directly through the hotel itself which is Embassy Suites. We kept getting disconnected each time we call their 800 number The hotel said Reservation Desk took the money from our account and never paid them since we checked out. Reservation Desk have refused to give us back our refund.
This report was posted on Ripoff Report on 09/21/2021 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/reservation-desk/south-jordan-utah-dotcom-i-1512109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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