Complaint Review: Reservation.com (Benjamin & Brothers LLC) - Orlando Florida
Reservation.com (Benjamin & Brothers LLC) Reservations.com Hidden fees charged with no explanation Orlando Florida
I called on a room, for $103/night as advertised on the internet, to reservations.com. When they had calculated our total, it came to $147.50/night. The tax and fees were listed as $23 and the service fee (probably to Reservations.com) was charged $19.99. When I asked what the fees were for, the lady wouldn't tell me and when I asked for the CEO's name and a corporate ph#, she wouldn't tell me that either.
I found the business info on the bottom of their cancelled confirmation (Benjamin & Brothers, LLC). I told her that the organization was deceptive with false advertising and hidden fees that no one will explain what they are for. The public needs to know how "off base" these charges are, not use their service and warn others.
This report was posted on Ripoff Report on 09/24/2020 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/report/reservationdotcom-benjamin/orlando-florida-hidden-fees-1500189. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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