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Report: #1486200

Complaint Review: Retinol MD - Bolton Ontario

  • Submitted:
  • Updated:
  • Reported By: Deborah — Edmonton AlbertaI ordered the free trial on-line Canada
  • Author Confirmed What's this?
  • Why?
  • Retinol MD 44 Parr Blvd Bolton, Ontario Canada

Retinol MD Les Belle Club Beauty Private Club pop up offerring trial offer for minimal amount trail cream was sent out then my credit card was charged large amounts for 3 months for fees I didn't authorize and I cancelled the autrenewal before the 1st trial creams were sent. Bolton Ontario

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I ordered the free trial on-line believing the creams were a free trial and all I needed to do was pay for the shipping of $7.95. I noticed when I created the account there was an autorenewal however I cancelled my membership immediately that same day as I didn't want to be charged or have to send other products back until I had the opportunity to use the product. I thought if I liked the product and wanted more I would just reorder it again on-line.

Murphy's law happened and my computer crashed, I wasn't getting my credit card statements on my phone and could see my charges, I could only see the balance owing. Ultimately, I paid that. Once I bought a new computer and started see all these charges I called RetinolMD and asked what was going on, they told me I agreed to this, I explained I didn't and to cancel any further charges to my credit card immediately and stop sending product as I didn't authorize it.

They searched they’re database and said I didn’t have a membership with them. They said I didn't have a autorenewal I explained I know I haven't received any product and reverse the charges to my card now! They said we just sent you out a package, I did receive one, which I was charged $128.76 for which was shipped the same day I spoke to them it cost me almost $20.00 to send back and they only reversed those charges. This was the only shipment I received the packing slip didn’t give any details of how much my credit card was being charged nor the contents of the package. What legit company does this?

I spoke to the credit card company and have to prove to the credit card company that I have an email I cancelled the membership, conveniently I never received one from Retinol MD as you do this through their support email and it doesn't send you an confirmation email in return.

I am currently stuck with a total of $498.71 worth of charges for products I never received and cringed every time I receive my credit card statement because I wonder if I'm going to have another monthly charge on it from this RetinolMD, BeutyPrivateClub or LesBellsClub. 

 

This report was posted on Ripoff Report on 10/10/2019 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/report/retinol-md/bolton-ontario-les-belle-club-1486200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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