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Report: #1512096

Complaint Review: Rexing (Dash Cam) -

  • Submitted:
  • Updated:
  • Reported By: Loran — Daleville United States
  • Author Confirmed What's this?
  • Why?
  • Rexing (Dash Cam) United States

Rexing (Dash Cam) While using e-mail to get the M1 Pro dash cam to work they reduced their warranty from 1 year to 1 month and after 10 e-malls they are still unable to get the unit to work.

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Purchased a Rexing dash cam through e-bay in August of 2021. Immediatly on arrival I attempted to install the camera but after following all of their, meager, instructions I was unable to get the camera to work. This failure began a string of e-mails between 8/25/21 and today, 9/21/21. During this e-mail exchange there passed 11 or 12 messages each way. I complied with every instruction or suggestion they provided, all of which were lame at best, and was unable to get the unit to work.

Yesterday, 9/20/21, I sent a request for assistance. What I received was an e-mail telling me that, during this 1 month exchange of e-mails, their 1 year warrany had expired and the best they could do was offer a 40% discount on another camera and GPS logger.

Their e-bay add and their booklet says the warranty was 1 year. From this information I can only assume that time and dates are computed differently in Asia.

This report was posted on Ripoff Report on 09/21/2021 08:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/rexing-dash-cam/using-email-m-pro-work-year-1512096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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