Rick Hendrick Toyota of Fayetteville Paid dealership $31,000.00 for a 2024 Toyota Camry and discovered scratches within twenty minutes after leaving. Call salesman and texted concerning issue and no reply. Made two calls to speak with management and they refused to return the call. Fayetteville NC

I visited Rick Hendrick Toyota at 1969 Skibo Road, Fayetteville, NC 28314 numerous times before purchasing a 2024 Toyota Camry SE on September 30, 2023.During the transaction I question what the discount in the amount of $2350.00 consisted of. The salesman could not explain the discount. Therefore, he left the desk with the documents in hand to ask Manager Charles Steward. The salesman returned and stated that manager said "it was a Toyota discount” but did not provide any additional information. I asked numerous times concerning the discount because the contract did not list the $500.00 military discount. The manager still refused to answer the question and continued to state it was a Toyota discount. I was asked to provide a copy of my DD 214 to even consider the discount. They were not willing to accept a military retirement card until later. During the transaction I was told that the ONLY way I could get the military discount were to finance the vehicle. No stipulations were mention prior about the discount until September 29, 2023. The dealership was provided a cashier check in the amount of $30,000.00 and a $1,000.00 credit card transaction on September 29, 2023. A contract had been written on September 28, 2023 but was not finalized. A financing contract was signed to get the $500.00 military discount However, the transaction was to be paid in full instead of the financing contract. An outstanding balance remains due to the fact that a warranty protection package was never mention nor discussed during my prior visits. Within twenty minutes after completing the purchase and leaving the dealership for Fort Liberty, NC I discovered numerous scratches on the car after direct sun exposure. I called the salesman on his cell phone and left a voice message concerning the issue. In addition, a text message was left. I never received a reply back to neither of the communications. Therefore, I called the dealership twice and spoke with them about the issue. I EXPLAINED in detail about the issue. In addition, I informed them about messages that was left for the salesman. The salesman was systematic over aggressive for the sale purchase until the end. He would send me numerous emails about the prospective purchase. Also, the dealership would could to remind me about appointments. After the purchase on September 29, 2023 no one returned the calls nor texted a message. During both telephone calls with the dealership I was repeatedly told that management officials would call me back. I was informed on the second call management was in a meeting and they would call me. To date, no one never called me back although a $31,000.00 has been completed. The dealership covert unprofessionalism finally surfaces after receiving the money and leaving the premises. Being military affiliated I became just another number and most likely others at Fort Liberty, NC for their monthly quotes for financial gain instead of a VALUED customer that just was ripped off for $31,000.00.The salesman had no problem in providing answers, obtaining information outside his level of service, or sending numerous text messages EVERYTIME I would not make a purchase. On September 30, 2023 after they obtained $31,000.00 an unprofessional message was sent at 20:54 p.m. from his residents instead of a reply while at the dealership.