Royal Door Refinishing Compnay Houston, TX Poor Quality of Work on Front Door Refinishing Houston Texas

Royal Door Refinishing came out on January 2, 2020 to refinish my door. After paying, the workers came back the same day and said I would have to pay an additional fee since the door had been painted which they said their supervisor instructed them to do. I paid extra and even though I had tipped. Before the end of January 2020 the door began to show cracks, and I could see daylight shining through.

I contacted the company, and they sent someone out to repair cracks. Around April 2020, the door began to show more cracks. I contacted the company again and was asked to pay more money for a fee to come out. I explained I felt this was unfair since the work was not done properly, and I was charged extra initially. The company agreed to come out again but never showed. I called back again in June to inquire about someone stopping by to address the cracks.

Someone answered, but immediately hung up and never called back. I left messages including text messages with no response. At this point, I believe the company is avoiding me and has no intention of coming back to repair cracks in the door.

I should have scrolled down further on the reviews of this company as I noticed afterwards that other customers have had similar experiences with this company.  After filing a Better Business Bureau complaint, Royal Door Refinishing chose not to respond, and instead deleted my review comment and all other negative review comments on their website.