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Report: #1502172

Complaint Review: Rusty Eck Ford - Wichita KS

  • Submitted:
  • Updated:
  • Reported By: Scoopes — WICHITA United States
  • Rusty Eck Ford 7310 E Kellogg Wichita, KS United States

Rusty Eck Ford Made us pay for recall work Wichita KS

*Consumer Comment: Question

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My daughters car needed some recall work done on the transmission. Should have been covered work but they cited a technicality and forced us to pay for the work. Ford sold a car they admitted was faulty. But Rusty Eck didn't care about that or making it safe for my daughter to drive. They did give us a $130 off which is less than a 10% discount.

They give non-loyal customers bigger discounts than that for stupid things like oil changes. They had a lot of options for how to handle this. Rusty Eck chose to make us pay to repair a defective car. That tells me everything I need to know. There are a lot of choices for car repairs. We're going back to Mel Hambleton. And we're both looking at new cars next year. They will not be Fords.

This report was posted on Ripoff Report on 11/22/2020 11:58 AM and is a permanent record located here: https://www.ripoffreport.com/report/rusty-eck-ford/wichita-ks-made-pay-recall-1502172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Question

AUTHOR: Robert - (United States)

POSTED: Monday, November 23, 2020

What is the "technicallity" that they used to cause you to pay for the repair?

 

 

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