Complaint Review: Rusty Rentals - cleveland ohio
Rusty Rentals rip me off from my money cleveland ohio
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I had went to rusty rental on May 24, 2019 to rent a vehicle it was 250.00 I had to put down. You must rent the vehicle for at least three days, since it was the holiday May 27,2019 I had to keep it for four days. I ask the saleperson can i keep it until the May 29, 2019 meaning i will return it on this day.
The saleperson women sale yes she will extend it for one more day. I plus I call her on May 28, 2019 and ask her was it still ok too keep the car and return it on wedensday, she said yes and then i ask her how much will i need to keep the car till friday? she told me to bring her 75.00 more. I said if I do decide to do that I will.
Ok I return the vehicle on May 29, 2019. The place close at 5:00 she gave me a call tell me that the place close and i told her i was 5 mins away, never did she say anytime about a late fee ok. So I arrive there at 5:03pm. she was taking care of other customer which took 15mins so im waiting. She get to me to take care of me.
So she ask me was I keeping the car till friday i said No so then she say " well I'm going to charge you late fee for return the car late because I close at 5:00pm and late fee for return it a day late because it was due back tuesday May 28, 2019 so that is go be a total of 200.00 in late fee but i will charge you 108.00 instead.
I told her the place wasn't close because I walk in and you was taking care someone else plus you told me I can keep the car other day and never said anything about late fee. I was rip off I suppose to had got 150.00 back and she gave me 40.00. due to all the late fee she made up because I did not keep that car till friday and gave her 75.00 more dollars. I will never go here again or tell anyone about them.
This report was posted on Ripoff Report on 05/30/2019 03:19 PM and is a permanent record located here: https://www.ripoffreport.com/report/rusty-rentals/cleveland-ohio-rip-money-1479632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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