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Report: #1173162

Complaint Review: Ripoff Report | Mirabella Motors RECOMMENDED Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Mirabella Motors, founded on trust, integrity, and respect. Mirabella Motors is proud to offer special values in their sales and business practices. Mirabella Motors, best prices, quality vehicles and trust. Tampa Bay area. Mirabella Motors specializes in high end and luxury vehicles. - Tampa Florida

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  • Reported By: Cesar — tarpon springs Florida
  • Mirabella Motors RECOMMENDED Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Mirabella Motors, founded on trust, integrity, and respect. Mirabella Motors is proud to offer special values in their sales and business practices. Mirabella Motors, best prices, quality vehicles and trust. Tampa Bay area. Mirabella Motors specializes in high end and luxury vehicles. 4622 W Spruce Street Tampa, Florida USA

Mirabella Motors Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Mirabella Motors makes every effort to assist their clients in not only achieving every automotive purchasing goal they may have but to exceed those goals whenever possible.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Mirabella Motors pledges to always resolve any issues: feel safe, confident & secure when doing business with Mirabella Motors recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: July 11 2019 : Mirabella Motors remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Mirabella Motors is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Mirabella Motors has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Mirabella Motors has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Mirabella Motors remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Mirabella Motors is Ripoff Report Verified

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Mirabella Motors for its full commitment to quality customer service.

Ripoff Report's discussions with Mirabella Motors have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Mirabella Motors listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Mirabella Motors principal, Tony Mirabella, has informed us that his personal philosophy is to take the time to listen to each and every client and understand exactly what it is that they want before ever engaging in any formal business process or sales process. He expressed that in order to truly serve a client’s bests interest that an open and clear line of communication must first be established. Mr. Maribella goes on to state "Only after establishing a clear line of communication and gaining a complete understanding of what the client wants can we then move forward to present every possible, viable option from which they will be able to make a well informed decision. Ensuring that each and every one of our clients is able to make a well informed decision is most certainly the best way to conduct sound business, exceed all expectations and build long term relationships."

One of the things Ripoff Report learned in the course of its review is that Mirabella Motors places the best interests of their clients above everything else. Building long term relationships based on satisfaction and trust is paramount to their overall philosophy and success.


Mirabella Motors is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


The information provided in this report below is based on comments made by Fernando Gonzalez, General Sales Manager, during an onsite inspection held by a third party verification company with no biases towards Mirabella Motors.

Mirabella Motors is a car dealership that specializes in high end and luxury vehicles. They have a high volume of high end vehicles, and work mainly with clientele interested in purchasing these types of vehicles. Fernando Gonzalez, General Sales Manager, stated the following about his company, "our goal is to create more volume be selling high end [vehicles] and make use of good cars."

Leads for Mirabella Motors are primarily obtained through the website cars.com. Potential clients can view Mirabella Motor's inventory Online or at their car lot in Tampa, FL. The customer will then inform the sales associate of which vehicle they are interested in, or the sales associate can help them find a luxury vehicle that will suit their needs. Mr. Gonzalez further explained the sales and services process, "once we show the vehicle, we go drive the vehicle. If the customer is happy with the vehicle....we go ahead and the customer does the application." Mirabella Motors will do everything they can to help their customers obtain the luxury car of their dreams. This includes offering their customers the option of easy and affordable financing.



CUSTOMER CARE & COMPLAINT RESOLUTION – MIRABELLA MOTORS

During the onsite interview Mr. Gonzalez was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Gonzalez expressed that their company rarely experiences complaints due to their excellent customer service. Mr. Gonzalez further stated, "if the customer is not satisfied with the product, we try to make them happy. It is our first priority. If there's anything we have to do on the vehicle, anything in our reach that we can take care of, we do so."

When asked to comment on complaints posted on Ripoff Report's website Mr. Coral expressed that the comments were written by an former employee. He further stated, "he was actually an employee...and he was acting in total rage. He stole some properties from the dealership, and it's kind of why we are in shock of the review. That he was even allowed to put in the review when we are actually pursing this person for something he stole from us. So, really we don't have customers putting in bad reviews and we try to work things out with customers." Mr. Gonzalez further expressed that they have been in business for over 15 years and have maintained, "a very good reputation."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Gonzalez expressed that his position was created in order to further provide excellent customer service. He additionally stated, "I'm on top of everything. So nothing happens here without be knowing what's happening. So that will assure the customer needs will be taken care of on time."

Mirabella Motors is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot to us when people put good reviews, of course. So being a part of the reviews is showing us when companies are happy and content with our services. It benefits us. The good thing for the website is for the consumer. The consumer knows who their dealing with, and we're very proud of saying we've been in business 15 years. And to have one or two bad reports from a customer who hasn't even given us the chance to address those situations, I think it's very outstanding!"



MIRABELLA MOTORS STATEMENTS FROM THE SALES MANAGER

" Each client has their own individual automotive purchasing needs, desires and circumstances. It is our job to listen to the client, understand exactly what it is that they want and ultimately provide every viable option available to them. Part of being able to exceed a client’s expectations is to enable them to make the very best decision possible.

Mirabella Motors’ entire staff has every confidence in conducting their jobs in a manner that will always provide the best possible result for our clients. Mirabella Motors takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mirabella Motors provides an excellent work environment and overall platform for anyone who wants to achieve success in automotive sales. Investing in the proper resources and training is critical towards the overall success of our entire staff. Making sure our staff is successful and happy is paramount towards not only the continued success of our business but more importantly building long term relationships with our clients. " Ripoff Report was pleased to learn that Mirabella Motors's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM MIRABELLA MOTORS

Mirabella Motors recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Mirabella Motors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Tony Mirabella, Ripoff Report is convinced that Mirabella Motors is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Mirabella Motors meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Mirabella Motors Tony Anthony Mirabella Tampa Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them. Ripoff Report feels the Report below should not be believed.


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Mirabella Motors, owned by Tony Mirabella is a complete criminal enterprise. Scams you with bs cars that he brought from the red light auction. He lauders money through his dealership to be able to afford his manison on westshore. This guy is bad news, I will stay clear of this dealership and all his cars. Come to Extoic Motors Cars, in Tarpon Springs to a real car and business.

This report was posted on Ripoff Report on 08/29/2014 09:26 AM and is a permanent record located here: https://www.ripoffreport.com/report/s/mirabella-motors-recommended-verified-trusted-business-tampa-florida-1173162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

FALSE ALLEGATIONS by former employee

AUTHOR: Mirabella Motors - ()

POSTED: Monday, November 17, 2014

These are false, unfounded accusations made by a former, disgruntled employee of Mirabella Motors.  He was terminated due to dishonest, inappropriate behavior in the workplace.  He is clearly using this site as a way to self promote and advertise for his new place of employment.  Please view Mirabella Motors A+ rating with the Better Business Bureau.

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