SafeTouch of Tampa - Deceptive Billing Practices & Hidden Fees – Avoid SafeTouch at All Costs! Tampa FL

I moved into a home that already had a fully installed SafeTouch system with all window and door sensors, along with a wall monitoring screen that the previous owner had already purchased. Since the hardware was in place, I decided to continue using their service—what a mistake.

When I later decided to cancel, I was shocked to discover that SafeTouch had reported to the credit bureau that I owed them $3,988—for the software system I had been using. This is absolutely outrageous. The previous owner had already bought the system, so there was no reason I should be charged thousands of dollars for simply using it.

To make matters worse, I no longer even live in the home! The new owners have since taken full responsibility for the security system, yet SafeTouch is still coming after me for an insane hidden fee that was never disclosed to me when I signed up. Their customer service refused to remove the charge, despite the fact that I was never informed of this ridiculous cost and no longer reside at the property.

SafeTouch’s sales tactics are misleading and manipulative, using deceptive contracts and hidden fees to trap customers into outrageous charges. I will be filing formal complaints with the Better Business Bureau (BBB), the Consumer Financial Protection Bureau (CFPB), and possibly the State Attorney’s Office for their unethical and predatory business practices.

If you’re considering SafeTouch, DO NOT sign up with them! They will find a way to charge you for things you were never made aware of and refuse to correct their mistakes. Stay far away!

**Update after Response from Safetouch**

Dear SafeTouch of Tampa,

I would like to formally address the inaccuracies in your response regarding my service agreement with SafeTouch.

First and foremost, I want to clarify that the panel and motion sensor were not new at the time of installation. These were already present when I purchased the home, as confirmed by the original owner. The only new equipment installed was the cameras and the doorbell camera. Any claim that I received a “new panel” and “motion detector” at a heavily discounted rate is false, as I paid standard pricing—verified by comparing costs with other customers. If your installation technician reported otherwise, that raises serious concerns regarding transparency and misinformation.

Furthermore, your response suggests that my contract terms were clearly disclosed, yet the lack of transparency regarding long-term financial obligations is exactly why this situation has escalated. I was not properly informed of certain charges or penalties, which were seemingly buried in fine print rather than clearly explained. Misleading customers into agreements with vague disclosures is unacceptable and, in many cases, falls under predatory business practices.

Additionally, parts of my contract agreement were shared publicly, which raises potential privacy and compliance concerns. If this constitutes a violation of consumer protection laws or privacy regulations, I will be pursuing further action.

Another critical issue I find particularly interesting is the validity of my contract after selling my home. I now reside in a location where your services are not even available, meaning that, within your claimed 5-year agreement window, I am physically unable to use your service. Yet, you are insisting that I remain responsible for the contract even after selling my home and no longer having access to your service. That raises serious questions about the fairness and enforceability of your contract terms. Are you suggesting that customers are expected to continue paying indefinitely, even when they are no longer able to use the service?

Given these issues, I will be filing formal complaints with the Better Business Bureau (BBB), the Consumer Financial Protection Bureau (CFPB), and other relevant agencies regarding your company’s misrepresentation, lack of transparency, and possible privacy violations.

**AGAIN STEER CLEAR OF THIS COMPANY**