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Report: #1506891

Complaint Review: Samsung Corp - Galaxy phones -

  • Submitted:
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  • Reported By: H — Rockingham United States
  • Author Confirmed What's this?
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  • Samsung Corp - Galaxy phones United States

Samsung Corp - Galaxy phones Beware of website sales practices for Samsung cell phones - prices advertised different from prices charged

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I used the Samsung website to shop for a cellphone.  The website offered phones at prices that could be discounted through affiliations (education, law enforcement, government, etc), by trading in a used cell phone, and through special timed promotions advertised on the website.

I selected a phone, my affiliation (education), entered the trade-in information for the phone I was getting rid of, and got a total price. I went to add it to my cart and was offered special discounts on accessories. I selected a phone charger, went to add it to my cart, and the cart showed the charger at the advertised price and the phone at a higher price.

I called Samsung and spent an hour with a representative who tried the same transaction and got the same higher price on the phone. She explained that the web site pricing was correct and even after I sent her screen shots of the prior transaction I tried with the lower price, refused to honor it.  She was polite, spoke with a 'specialist' and wouldn't budge.

If I had completed the transaction without trying to add a charger, I'd have the phone at the original price. Sadly I tried to purchase something else and lost that opportunity.  Samsung has a glitch or flaw in their website and won't honor or stand behind its mistakes.  For that reason - they're NOT a company worth doing business with.

This report was posted on Ripoff Report on 04/09/2021 06:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/samsung-corp-galaxy-phones/beware-website-sales-cell-1506891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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