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Report: #1525317

Complaint Review: Samsung USA (Cell Phone Division -

  • Submitted:
  • Updated:
  • Reported By: Denny — Schertz United States
  • Author Confirmed What's this?
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  • Samsung USA (Cell Phone Division United States

Samsung USA (Cell Phone Division Flip and Fold Cell Phones Are a Disaster and Not Meant to Last for Long!!!

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A little over one year ago around X-mas time I purchased two (2) Samsung Galaxy Flip 3 5 G cell phones direct from Samsung for over $1,200.00 ea. Or approx.. $2,400.00.


These cell phones were very nice in that they flip to half the size and save space which is why I really wanted them.


The issue is that the screens on these phones simply DO NOT handle being opened and closed constantly and they eventually split at the fold after a very short time.  Approx. six months of use is about the most you can get out of these screens before they begin to split at the fold.


I feel Samsung should’ve disclosed this issue and did a recall and replaced these phones when they discovered the issue.


I feel I was ripped off for almost $2,400.00 because I just recently replaced both phones with refurbished Samsung S21 Ultra’s.


If you try to contact Samsung they provide only a number answered by some foreignor who speaks poor English and there is no email addresses to send complaints to and you can only post your issues and concerns on a Samsung Community website.


No More Flip or Fold Cell Phones For Me.


A very dissatisfied customer of Samsung

This report was posted on Ripoff Report on 03/24/2023 12:50 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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