Report: #1493085

Complaint Review: San Leandro Dodge - San Leandre California

  • Submitted:
  • Updated:
  • Reported By: MIchael Lowe — Hayward California United States
  • San Leandro Dodge 1444 Marina Blvd San Leandre, California United States

San Leandro Dodge Matt Service Manager Recall and repair San Leandre California

*Consumer Suggestion: Are you stupid?

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Took car in for a recall of PCM module. They wiped the computer clean with no backup of data wiping out my 550 dollar dyno tune. Matt the service manager refuse to refund the money saying it was not their responsibly to tell me this would happen. Any computer geek knows to backup date before performing and updating or software change.

The were suppose to fix the heater in the seat and after 4 days told me the parts were two weeks out. The were suppose to fix the re-circulation vents as they would not open and they still are not fixed and they charge me 376.32 and refused to refund me that also. Matt totally buffalowed me and told me it only works in certain modes only. Lip service only.

After a 10 minute phone call with him he told me to go to a diffenent dealership and no refund would be make. My advise is to not use San Leandro Dodge as they are not reputable repair center. Also I had to call 15 different time to get update over a four day period they had the car. Horrible customer service and a horrible manager in Matt.

They severly overcharge and under performed. What I want is a 926.32 refund on my cerdit card. I have also filed complaints with BBB, Bar, and went to a tv show called Michael Finney 7 on your side. We will see what happens down the road. Next stop Dodges national customer service.


This report was posted on Ripoff Report on 03/19/2020 09:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/san-leandro-dodge/leandre-california-matt-1493085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Are you stupid?

AUTHOR: Flint - (Afghanistan)

POSTED: Monday, March 23, 2020

First, the so-called "dyno tune" is basically unauthorized hacking of the software in the PCM that is also illegal under federal and California law.  Obviously, if the PCM is replaced, the hacked code goes away.  That's not the dealership's problem, that's your problem. 

If this was warranty work, they would have simply denied the claim, but since it's a recall, they restored your PCM to factory specs even though you tampered with it.  They are not able to restore it to the state you had it in because that would be a violation of federal and state law.


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