Complaint Review: scentmatchers.com - Elmira Michigan
scentmatchers.com Did not supply what I had ordered! Sent wrong item and will not refund or replace it. Elmira Michigan
Background: Christmas 2017 I found scentmatchers.com. It is a company that duplicates perfume scents that have been discontinued. I bought a bottle for my wife for Christmas and she loved it and said it smelled identical to the original (Dianoche Day).
Fast-forward to Christmas 2018: I ordered another bottle (for 2018 Christmas present). Again, as expected, the perfume smelled like the previous bottle (like it was supposed to). Fast-forward to now. I received an email from scentmatchers.com that it's going out of business and we should buy now while they have stock.
That being, I ordered 2 bottles of the same Dianoche Day I've received the last 2 years. When they arrived, we smelled them and they were NOTHING like the previous 2 we'd purchased. They weren't even remotely close...like an entirely different recipe was used.
I reached out to scentmatchers.com and asked for replacements (the CORRECT ones), or if they didn't have anymore since they were going out of business, a refund. They responded via email that no refunds could be issued because for sanitary reasons they can not "re-use" our custom fragrance (and some other mumbo-jumbo).
That being, I'm requested to dispute the charge because I did not get what I purchased. I have had a 2-year history of getting the correct perfume, so I should have no reason to doubt that the same would have come this year in these 2 bottles.
The fact that it is not the same perfume as I'd received the last 2 years should be enough to warrant a refund I would hope. I've since posted warnings to their Facebook page and will be posting reviews about this incident to everywhere else I can think of.
I also have copies of the emails between us, if you need them. Thank you for your consideration in this matter.
This report was posted on Ripoff Report on 12/06/2019 08:23 AM and is a permanent record located here: https://www.ripoffreport.com/report/scentmatchersdotcom/elmira-michigan-did-supply-i-1488676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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