Report: #1512968

Complaint Review: Scrubway Cleaning -

  • Submitted:
  • Updated:
  • Reported By: Bill — Charlottesville United States
  • Author Confirmed What's this?
  • Why?
  • Scrubway Cleaning United States

Scrubway Cleaning Powered Cleaning Brush failed on second use!

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I purchased a powered cleaning brush from Scrubway Cleaning in May 2021.  The first time I used the brush it worked with no issues.  The second time I used the brush, after charging the system, it was completely inoperable.  The product's electrical system and battery were either defective or of very poor quality.  I contacted customer support and they instructed me to try charging the unit with the battery handle disconnected.

Even though the charger went from red to green when reconnected the system still would not function.  Customer support then tried to sell me a replacement part!  I told them they should replace the unit because it failed the second time it was used.  Rajan in customer service said he was very sorry but that they only warranty the product for 30 days, no refunds, no exchanges. Buyers beware.  This company does not stand behind its products and I feel completely scammed losing the full value of my approx $90 purchase.   

This report was posted on Ripoff Report on 10/20/2021 08:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/scrubway-cleaning/powered-brush-failed-second-1512968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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