Complaint Review: Sears Parts Direct -
Sears Parts Direct Sears Direct told me the item I needed was in stock, went through the motions of placing the order, took my payment, then a week olater put it on back order, kept the money and asked if I wanted to order it again.
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A local apapliance repair shop was unable to secure the part needed for repair but checked Sears Direct for availability and was told it was in stock but I would have to order it. I called and placed the order.
They confirmed that the part was in stock, took my payment and verified my address for deilvery. They confirmed the order by email, giving an estimated delivery date.
A week later, they said the order was delayed, and asked if I wanted to reorder. They still kept the payment. Obviously, they lied about having the part in stock.
This report was posted on Ripoff Report on 05/17/2021 06:37 PM and is a permanent record located here: https://www.ripoffreport.com/report/sears-parts-direct/told-item-i-needed-stock-went-1508120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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