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Report: #1498150

Complaint Review: Seastreak - Atlantic Highlands New Jersey

  • Submitted:
  • Updated:
  • Reported By: Frank — Somerset New Jersey United States
  • Seastreak 2 first ave. Atlantic Highlands, New Jersey United States

Seastreak Cancelled the ferry for their convenience and did not properly advise me Atlantic Highlands New Jersey

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I was supposed to go to Nantucket last month on the Sea Streak ferry from New Bedford. When I arrived at the dock I was told where to wait, by one of the employees. I was there very early and sat outside, as it was a perfect sunny day with no wind and saw the previous ferry come and go. When my ferry came in I was told it was going to the dock and my ferry was canceled, obviously, because of timing there was no other option to get to Nantucket. I was very upset, as anyone would be. There were no signs when I arrive saying the ferry was canceled, there was no announcements made the entire time (1hour 35min.) I was there, saying my Ferry was canceled and the employee that told me where to wait, never said it was canceled. The cancellation cost me meals, a day’s parking, a hotel stay and a plane ticket the following morning. (I was[ glad I was not paying for a hotel on Nantucket otherwise I would have been out that money as well).

I complained to Sea Streak via their website email, about the lack of notification and how much it cost me. I also wanted some explanation on what happened. I expected some type of response, apology, compensation for another trip etc. I waited for a response but got nothing back, so I sent the letter to the president, V.P. and New England operations manager. I expected at least some acknowledgement of the loss I incurred because they decided not to run the Ferry, but I again got nothing.

 

This report was posted on Ripoff Report on 07/28/2020 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/report/seastreak/atlantic-highlands-new-jersey-1498150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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