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Report: #1495355

Complaint Review: - Salt Lake City Utah

  • Submitted:
  • Updated:
  • Reported By: Ripped Off Concert Goer — Salt Lake City Utah United States
  • Author Not Confirmed What's this?
  • Why?
  • Salt Lake City, Utah United States Secure Box Office Bought Tickets, Event Cancelled, No Refund Available, After a Promise of a Refund Salt Lake City Utah

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Liars and Dishonest - Secure Box Office Refund Policies – Dishonest and crooked

I purchased two tickets to a Brad Paisley concert for $473.00. We are excited to see him and are willing to pay this amount for the event. But now the concert was cancelled.

We have been communicating with the Customer Service people at Secure Box Office for a number of weeks. We have been getting a royal runaround. They first said they couldn’t find our order we kept providing additional documents to confirm our purchase. Each email they kept saying we didn’t purchase tickets.  Now have a finally provided them with screenshots of our email address ordered from our invoice and bank charge. Now after weeks of email communication runaround they are saying they can’t do refunds and they can only do in store credits. Well sorry we don’t need almost $500.00 or t-shirts.

NEVER purchase tickets from this ticket company they are crooks, they are making millions of dollars by not refunding tickets. This is ridicules. From my simple calculations they are keeping over $2,500,000 of fans money. They are in the wrong! Please support me in pushing them to do refunds!


This report was posted on Ripoff Report on 05/17/2020 06:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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