Complaint Review: Security System Monitoring - Buyer Beware - Do not do Business with Time Payment Corp and/or Security Center - FL Jacksonville
- Security System Monitoring - Buyer Beware - Do not do Business with Time Payment Corp and/or Security Center FL, Jacksonville United States
Security System Monitoring - Buyer Beware - Do not do Business with Time Payment Corp and/or Security Center Time Payment Corp Not provide Service purchased, and they charge us insurance each month for Equipment we Own FL Jacksonville
We signed up with a Security Center a local security company with the pretense that we would have a local monitoring security company monitoring our cameras, etc. we were alos promised a referral fee for signing up of $50.00, this never happened.
we never received our referral nor the company that referred us to them from, then the Security Company we signed up with after we signed our agreement, Security Center also informed us we would be provided monitoring by Time Payment, only to find out.. they only provide horrible Customer Service.
they are extremly rude when you call their office to discuss your account not to mention the fact that they do not monitor our system, they just make sure they are paid for leased equipment, that we bought outright at the time of purchse.
We had our location broken into, were a company vehicle stolen off our lot one evening, neither the Security Company or Time Payment did their job as far as "Security" no one ever contacted us when we were robbed, we found out we had been broken into when we returned from a 2 day break, and found our truck had been stolen..
WE were informed of the 36month contract with Time payment after we were basically forced to opt in, when we purchased our security equipment outright, if you wanted a live Security system with monitoring then you had to sign with TimePayment.
We received our 1st bill and were surprised to find that our security system that we just bought outright (paid in full) is now monitored by a company that is not local, and they are charging us $190.00 a month for ???? a service they do not provide...or what we can't figure out, they refuse let us out of their agreement, even though we own the equipment outright.
we are not leasing anything, we still have to pay them to monitor our equipment?? When they don't... they also have the otiosity to charge us for not providing them with a loss payee insurance certificate, for equipment that we purchased and own outright..
we own it, so why would we need to provide them a non-service provider, with a loss payee insurance certificate for equipment we own.. this company never offers support for their Customers, we should'nt have to pay them to make sure our bill is paid!!! I seriously doubt that any system they sell or lease is even being monitored. Time Payment basically monitors if they receive a monthly payment or not.
Don't waste your money..
If you are in need of a Security System and Monitoring, look for another provider than any company affiliated with Time Payment Corp or you will wind up wishing you had.
Time payment will not let you out of the lease unless you opt to buy the remaining portion of your lease, which we not do.. Buyer Beware!!!
This report was posted on Ripoff Report on 02/18/2020 01:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/security-system-monitoring/fl-jacksonville-anr-provide-1491875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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