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Report: #1489181

Complaint Review: Service Net Warranty, LLC - Jeffersonvill Indiana

  • Submitted:
  • Updated:
  • Reported By: David — Green Bay Wisconsin United States
  • Service Net Warranty, LLC P.O. Box 928 Jeffersonvill, Indiana United States

Service Net Warranty, LLC LG Premium Care Would Not Honor Mail-In Warranty Renewal. Tried to Increase Warranty Price. Jeffersonvill Indiana

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STAY AWAY FROM THIS COMPANY!! I received a warranty renewal offer in the mail. I mailed it back to them with the appropriate payment enclosed. When I noticed that my credit card had not been charged, I contact the company asking why my warranty had not been renewed.

After a total of 3 phone calls, I got this long winded story about how my renewal was not received before the offer deadline. When I told them that that was impossible because I had mailed it in pleanty of time before the offer expiration, they investigated the issue and "magically" they said that they had received it 4 days past the offer expiration so they could not honor the price of $174.07 for the warranty on my LG Washer and Dryer. AMAZINGLY though, they could offer the same warranty with their "updated" pricing for $395. 

When speaking with Ryan, the "supervisor" regarding this issue, he said that there was nothing more he could do to help me except sell me the $395 warranty. When asked if there was a supervisor that was above him, I was told there there were people above him, but they do not speak directly to customers. WHAT??

This company is a total ripoff. Avoid them at all cost. 

 

 

This report was posted on Ripoff Report on 12/17/2019 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/report/service-net-warranty-llc/jeffersonvill-indiana-lg-care-1489181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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