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Report: #1491899

Complaint Review: Servpro of Westerly Rhode Island - Westerly Rhode Island

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  • Reported By: Serena — Johnston Rhode Island United States
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  • Servpro of Westerly Rhode Island 67 Tom Harvey Road Westerly, Rhode Island United States

Servpro of Westerly Rhode Island Entered my apartment without my permission and now I have items missing Westerly Rhode Island

*Consumer Comment: You just contradicted your entire report

*Author of original report: Ok Mr know it alls......

*Consumer Comment: No

*Consumer Comment: Not Really

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On Jan 22, 2020 a pipe broke in my apartment and flooded my living room and basement. My Landlord Joe Cassiere  did not fix  heat, or hot water until Feb 12, 2020. Joe has also not provided my minor children and I a hotel, leaving me at a friends house for almost a month.

So obviously my landlord and I are not on speaking terms, My landlord has been going into my apartment unannounced and allowing contractors and Servpro to go in as well without my knowledge or permission,.I continue to tell my landlord this is against the law and his response is "Your welcome". I found out through a neighbor today that Servpro has been in my house the last three days again unannounced and without my knowledge or permission on Feb 16,17 and 18.  

I called Julie from Servpro today to express how this is not an emergency at 29 days into the flood and  that they did not have the right to go into my house without permission and my knowledge, Julie told me she can do anything they want with my landlords permission, told me i am not the paying client and that she didn't have to talk to me and hung up on me.

After further inspection of my house, the door was left unlocked, and ad jarred I went upstairs and found  My big Screen TV, my safe with my diamond earring, ring and $200.00 cash missing and my TVs for my videos cameras gone. I went to the Johnston Police Department to file a report. .  I had to change my locks and get a Ring Doorbell camera.

This report was posted on Ripoff Report on 02/19/2020 12:30 AM and is a permanent record located here: https://www.ripoffreport.com/report/servpro-westerly-rhode-island/entered-apartment-permission-1491899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Consumer Comment

You just contradicted your entire report

AUTHOR: Robert - (United States)

POSTED: Tuesday, February 25, 2020

Funny thing is I allowed the landlord in for 28 days after the emergency and he takes his sweet time of when he finally decides to fix things.
- You originally stated that you and your landlord are not on speaking terms. Yet you now somehow gave him permission to enter your apartment for 28 days. Well 28 days from January 22nd  puts you right at Feburary 19th. Which is AFTER the dates you stated this company came in. So your permission allowed the landord(or any one acting on approval of the landlord) permission to enter - STRIKE 1

I could be naked or they could find themselves on the wrong side of a gun.
- You weren't though. As your original report stated you were at your sisters.  So we don't know if they didn't just barge in, or knocked and made sure.  But again it is likely your landlord knew you were not there.  By the way had you shot them it is likey you would have been the one arrested for manslaughter.

The even funny thing is these people responding to this are employees of servpro.
- Oh yes the typical "You must work for them". Well sorry to burst your bubble but you posted on a PUBLIC web site and as such the PUBLIC may respond and will not always agree with the narrative you are trying to show. So sorry but no one who posted works for this company. - STRIKE 2

By the way it is against the law in RI for any landlord to come into a house without 48 notice unless it's an emergency and I don't think 28 days after the pipe broke is an emergency.
- What you THINK is irrelevant.  You can try to convince some agency they violated the regulation, but with the fact that it was a repair & restoration AND you just said you gave the landord permission it is unlikely that they will see it your way.  - STRIKE 3

Look it up since you think you know everything.
- I did, and it is just a notification requirement. Even if it wasn't an emergency and even if you said NO the landlord or people working for him has a right to enter the property for legitimate purposes and restoration after water damage is a legitimate purpose.   But again (I am sure this sounds familiar by now) YOU admitted
you gave him permission to enter during those dates so any notification requirement is irrelevant.

So now I am taking legal action and Code enforcement, and the Johnston police are involved.
- You have shown nothing that they violated any code, in fact your update has just shown that your landord was attempting to fix the issue AND you gave permission.  As for the police, yes if your items are missing you should have gotten the police involved.  But if you are going to sue this company the judge is going to ask for a lot more than your assumptions to prove your items were stolen as a result of their actions.

As I said before, did any of your neighbors, who apparently knew exactly what was going on, see anyone removing what was basically your entire house?  If they did I am sure the police will want to talk to them.

Good Luck

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#3 Author of original report

Ok Mr know it alls......

AUTHOR: Serena - (United States)

POSTED: Monday, February 24, 2020

 Funny thing is I allowed the landlord in for 28 days after the emergency and he takes his sweet time of when he finally decides to fix things. I have lived here for 7 years and if servpro thinks it's ok to come into a house the tenant knows nothing about that's on them. I could be naked or they could find themselves on the wrong side of a gun.

Things happen when you go into a house unannounced. The even funny thing is these people responding to this are employees of servpro. I will be suing for my missing items and no one will be coming into my house any longer. I changed the locks and put up security camera and no the landlord no longer has a key because he thinks it's ok to leave contractors and servpro with the key and my house unattended.

I dont care what any one thinks about me or how I plan on securing my property or my family's safety. I'm pretty sure as a tenant you would want to know, especially when the landlord leaves the place to become moldy smelling because of his inaction to my emergency he could give a sh*t less about.

The only reason he even did anything to began with is because I went to the building inspector. By the way it is against the law in RI for any landlord to come into a house without 48 notice unless it's an emergency and I don't think 28 days after the pipe broke is an emergency. Look it up since you think you know everything.

So now I am taking legal action and Code enforcement, and the Johnston police are involved. So mind your business. Obviously you think you have a dog in this fight so call me and I will kindly explain it to you.

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#2 Consumer Comment

No

AUTHOR: Robert - (United States)

POSTED: Wednesday, February 19, 2020

You are skating on thin ice with your claims.

Them entering for cleanup could be seen as part of the emergency because time is of the essence as the longer the damage remains the more damage that could be done by the water. Such as mold or other issues. But even if they were required to notify you, it is just that a notification requirement.

You can't deny them access, the best you would get is to come up with an alternate time. But again with water damage your request could be seen as too late. Even something as simple as a notice on your door could meet this notification qualification...even if you aren't there to see it.

But if you truly think they violated the law you need to go to your local district court and file for injunctive relief to correct this.

The thing you should not do, but what you did do, was to change the locks. As the landlord is legally allowed to enter the property and by changing the locks you have blocked his access. As a result he could also go to the courts and file for your eviction, and the courts won't care what your story is because he will have the law behind him.  Short of eviction you can expect him to break the lock and replace it at your cost or request you provide him with a key.

After further inspection of my house, the door was left unlocked, and ad jarred I went upstairs and found My big Screen TV, my safe with my diamond earring, ring and $200.00 cash missing and my TVs for my videos cameras gone
- Now one has to wonder with all of your neighboors who seem to know exactly what is going on, how come none of them called the police when they basically saw your apartment being emptied? Did one of them notice that your door was left ajar? Or do they have selective observation skills where they know who is going in but somehow become blind as to everything else?

As for your loss, if you are saying that ServPro left the door open, sounds like you may have a good case against them for negligence.

Good Luck and hope the police can recover your property.

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#1 Consumer Comment

Not Really

AUTHOR: Jim - (United States)

POSTED: Wednesday, February 19, 2020

On Jan 22, 2020 a pipe broke in my apartment and flooded my living room and basement. My Landlord Joe Cassiere  did not fix  heat, or hot water until Feb 12, 2020.  OK, so based on your narrative, the law states the landlord has 30 days to correct your situation of having an apartment considered uninhabitable.  Sounds like the landlord is complying with the law.  Now, the period between Jan 22 and Feb 12 would be considered the period where you would not be liable for rent, and you could make that clear to your landlord.  If you chose to not be on speaking terms, that's a reflection on you, not him.

Joe has also not provided my minor children and I a hotel, leaving me at a friends house for almost a month.  I have NEVER seen a lease agreement in which the landlord must provide you a hotel; if you have an uninhabitable apartment under your lease, you aren't liable for rent during that period of Jan 22 - Feb 12.  If you opted to live at a friend's house, then I suggest paying your friend the rent you would otherwise have paid your landlord.

My landlord has been going into my apartment unannounced and allowing contractors and Servpro to go in as well without my knowledge or permission,.I continue to tell my landlord this is against the law and his response is "Your welcome".  The law does not say this.  Your lease gives the landlord the right to enter your apartment for things like repairs, emergency or not.  Preferably the landlord would have contacted you, BUT since you are not on speaking terms, why should he call you.  Instead, you should be on speaking terms and say thank you.

Julie told me she can do anything they want with my landlords permission, told me i am not the paying client and that she didn't have to talk to me and hung up on me.  ServPro is 100% correct.  They do not have to speak to you because you are not the customer.  The landlord is the customer and has the right to go into the apartment provided there are legitimate repairs to be made.  And no, there does not need to be an emergency for the landlord to enter.  There simply need to be ongoing repairs to make the place inhabitable.

After further inspection of my house, the door was left unlocked, and ad jarred I went upstairs...  I think you mean ajar?  Now, did you ask the landlord where your stuff was?  In a flood situation, valuables would be removed from the home by the landlord for safekeeping, but since you aren't on speaking terms you probably haven't even asked, have you?  Now would be a good time for you to apologize for your unreasonable behavior and ask your landlord if the items have been moved elsewhere.  In the meanwhile, you will have to call your renter's insurance company and file a claim.  If you don't have renter's insurance....and if the landlord doesn't have your stuff, then you're likely out of luck since you've given the landlord no incentive to see if his insurance would extend his coverage on the property to you....because you've been such an entitled jerk this entire time.

You know what?  Pipes break and you must give the landlord the right to fix the apartment, which means entering into your apartment.  You can claim an uninhabitable condition, which would then provide the landlord the right to (a) provide you another apartment to live in while yours is being fixed - for which you would pay rent, and (b) fix your apartment at his cost.

Moral of the Story:  Don't be a jerk to your landlord.

 

 

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