Shapermint Totally Un Reachable....NO CUSTOMER SERVICE Internet

Pop up "specials" appear when you try to place your order, making it easy to make a mistake when ordering.  I made that mistake. Site says you can edit your order within 1 hour of placing it.  I immediately tried to edit my order.  The chat robot was unable to accommodate that request. Searched all over the site, and finally in the FAQ was told I could click on a button to edit my order. Result....a message saying that feature had been discontinued.  Telephone number for Shapermint was just a robot and no option to edit an order.  Now I have to wait until my order comes and do the "return dance".  Stand by...there may be another complaint about returns if that process is as unfriendly as the order process.