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Report: #1493729

Complaint Review: Shelterlogic - watertown CT

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  • Reported By: Suzzie — Reno United States
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  • Shelterlogic 150 Callender Road watertown, CT United States

Shelterlogic Anthony Took an order, collected money and never shipped the product- Horrible CS- indifferent reps watertown CT

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I called to replace the cover to the temporary shelter unit.  While restoring a very impotant mid century home, the contents of building supplies and furniture were in it during construction. The cover shreded in the wind and I called the company. They at first were helpful but I now know this is just to get your money.  They took the order and said it would be 4-7 days.  The payment clears and I wait.  The tie downs come 10 days later and I am told the cover on it's way.  Nothing happens.. 7 more days. I called 2 more times. I request a tracking number that never comes. 

I call again and get Anthony. Clearly this is a man (like what man is answering a cs call) who has the skill sets of bugs bunny.  He says he thinks UPS lost the order and he will send out another one that 2 day UpS.  This is a Tuesday. I tell him it is mandatory as there is a huge storm coming and very delicate inventory in the garage.  He says no problem. I ask him to send the tracking number.  3 days go by. No tracking number. No cover. I call back and he says "I talked to you yesterday" I am said "No 3 days ago and the items was to be here and you were to send the tracking number"  He says "I can't send the tracking number until it ships" I am like what the f*ck????

It was to be here today.  3 more days go by and a "supervisor" (clearly just someone in the next lazy chair over" says it might be there by tomorrow. No tracking numbers--not a god d**n thing but they do have my money.  I lost $30k in supplies and building materials and the lazy asses at the company don't give a d**n.  They make fast food workers seem over qualified. Anthony was home playing with his kid!  I told them I tore down the frame (and I did-- their product is fine but they have the worst worst worst worsst CS dept) and the supervisor Danielle I think but she was hard to understand, is going to "try" and intercept the shipment (like there ever was a d**n shipment) and when they get it back they will refund.

WHAT THE F*CK? YOU CAUSE THOUSANDS OF DOLLARS IN DAMAGE --LIE AND STEAL AND THEN WON'T JUST F*CKING REFUND THE MONEY!!!!!!!!!!!!!!!!!!!!! DON'T EVER EVER EVER EVER EVER EVER EVER EVER EVER EVER USE THIS SH*T COMPANY.  

This report was posted on Ripoff Report on 04/06/2020 04:47 PM and is a permanent record located here: https://www.ripoffreport.com/report/shelterlogic/watertown-ct-anthony-took-1493729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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