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Report: #1499750

Complaint Review: Shopify -

  • Submitted:
  • Updated:
  • Reported By: Serge Soussan — los angeles California United States
  • Shopify United States

Shopify Stole Intellectual property

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We spent 5-6 months invested into Shopify which cost us $25,000 we have 2 store retail and wholesale each store had to be manually created because Shopify didn't provide any kind of migration support and their 3rd party application were of no use which we also wasted time and money on.

Took us almost 3 months to get our retail store up and running and actually processing orders, during that time we were also working on our wholesale store, which we also had to create manually and do the migration manually. We chose Shopify to process payments for us because we just thought that would work better more direct and convenient. Finally 2 months after launching our retail store we opened our second Shopify store for our wholesale customers to place their orders.

We are a baby company we make baby blankets and a lot of our wholesale customers are older and are not able to place online by themselves we assistance them with placing their orders from start to finish as they are used to just calling in and placing an order over the phone which we have been doing for 17 years, we were not aware Shopify would consider that as fraud, as our customers approved and authorize all the transactions.

Once Shopify notified us of the issue and didn't even give us a chance to fix this matter, the held on to all our money for all our orders for our wholesale store and refunded it to our customers even though orders had already been shipped and delivered to them, 2 days later the did the same thing to our retail store even though those order the customers DID place themself they categorized us as a "HIGH RISK" customer and all our hard work and income all just vanished within 3 days and they didn't return absolutely anything to us, we invested so much time money and invested in their platform and loss of money from the orders that had been refunded BY Them without our authorization.

We begged Shopify to let us continue business with our retail account because we just had invested so much money and time into Shopify, I had a nervous break down I cried to them over the phone to please reconsider their unethical actions. I couldn't believe all my hard work was not even up for discussion with them acting ruthlessly and aggressively to put My Blankee Inc out of business by not giving us back any of our intellectual property back. They locked us out of the account we couldn't even retrieve any reports for any of our sales for tax purposes. Thank god we kept our previous website and host in the background and backup just in case something went wrong, If we wouldn’t have had our host and website from Magento Shopify would have put My Blankee Inc out of business. I highly recommend NOT USING SHOPIFY,  if you are using Shopify or plan on using Shopify do not use their credit card processing service as you can use your own local merchant bank, I also recommend not using their shipping services and use ShipStation as they are a reputable company.

This report was posted on Ripoff Report on 09/11/2020 02:22 PM and is a permanent record located here: https://www.ripoffreport.com/report/shopify/stole-intellectual-property-1499750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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